Refund policy

Returns & Refunds

Due to the perishable nature of our food products, The Cookie Atelier does not accept returns or exchanges for change of mind.

If your order arrives damaged, incorrect, or there is a problem with the product, please contact us as soon as possible at hello@thecookieatelier.com.au with your order number and photographs of the product and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

Personalised and custom corporate orders cannot be returned or exchanged for change of mind.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Last updated: 29 August 2026